Privacy Policy

Privacy Policy
Mandalay Flowers
Website: mandalayflowers.com.au
Last Updated: 7/3/2025

Mandalay Flowers (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website, mandalayflowers.com.au (“Website”). This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit and make purchases from our Website.

1. Information We Collect

We collect the following types of information:

a. Personal Information

When you place an order or interact with our Website, we may collect personal information, including but not limited to:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment information (processed securely by third-party payment providers)

b. Non-Personal Information

We may collect non-personal information automatically, such as:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited on our Website

  • Cookies and tracking data

2. How We Use Your Information

We use the information collected for the following purposes:

  • To process and fulfill your orders

  • To communicate with you about your orders, deliveries, and inquiries

  • To improve our Website, products, and services

  • To personalize your shopping experience

  • To prevent fraudulent transactions and ensure security

  • To send promotional emails or special offers (you can opt out anytime)

  • To comply with legal obligations

3. How We Share Your Information

We do not sell, trade, or rent your personal information. However, we may share your information with:

  • Service providers and third-party vendors who assist in payment processing, delivery services, and Website operations

  • Legal authorities when required by law or to protect our rights, safety, or property

  • Marketing and analytics providers to help improve our Website and customer experience

4. Payment Security

All payment transactions are processed through secure third-party payment gateways. We do not store or have access to your credit card information.

5. Cookies & Tracking Technologies

Our Website uses cookies to enhance your browsing experience. Cookies help us analyze website traffic, remember user preferences, and improve our services. You can modify your browser settings to decline cookies, but this may affect Website functionality.

6. Your Rights & Choices

You have the right to:

  • Access, update, or correct your personal information

  • Opt out of marketing communications

  • Request the deletion of your personal data (subject to legal and transactional obligations)

To exercise these rights, please contact us at [Insert Contact Email].

7. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes.

9. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated date. We encourage you to review this policy regularly.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us.

By using our Website, you consent to the terms of this Privacy Policy.